zb99's Privacy Policy — We Are Committed to Protecting Your Data

As a safe and reliable online gaming platform, zb99 places the highest priority on protecting the personal information of its members. This Privacy Policy ("Policy") explains how zb99 collects, stores, uses, and where applicable, discloses your information.

This Policy applies to all services, products, and activities on the zb99.lat website. By using our platform, you are considered to have accepted the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services.

zb99 reserves the right to change or update this Policy as needed. Registered members will be notified of any significant changes. The latest version will always be available on this page.

zb99 collects information from its members in two main ways — what you provide directly and what is collected automatically during platform use.

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Payment information — bKash, Nagad, Rocket, or bank account details (used for transaction processing only)
• Documents required for identity verification (e.g., national ID card)
• Information you provide when contacting our support team

2.2 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Session duration and navigation history on the platform
• Gaming history and transaction records
• Information collected through cookies and similar tracking technologies

We only collect information that is necessary to provide services, ensure security, and meet legal obligations. Collecting unnecessary or excessive information is against our policy.

zb99 uses the collected information for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service Delivery: To ensure a quality gaming experience, financial transactions, and customer support.
• Identity Verification: For age verification (21+) and fraud prevention.
• Legal Compliance: Where necessary to comply with applicable laws and regulations.
• Security Monitoring: To detect suspicious activity and maintain platform security.
• Service Improvement: To analyze user experience and further improve the platform.
• Communication: To send important updates, security alerts, or account-related notifications.
• Responsible Gaming: To identify problematic gaming behavior and provide necessary support.

To protect your personal information, zb99 has implemented industry-standard technical and organizational measures. The key components of our security framework are described below:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption, which prevents third-party access while data is in transit.
• Secure Servers: All information is stored in secured data centers with both physical and digital security in place.
• Access Controls: Only authorized staff have access to limited data, strictly on a need-to-know basis.
• Regular Audits: Our security systems are regularly reviewed and updated.
• Password Hashing: Your password is never stored directly — it is hashed using strong cryptographic methods.

Regarding data retention, zb99 stores information for as long as necessary to meet legal requirements. Even after an account is closed, certain information may need to be retained for a specified period due to regulatory and legal obligations.

zb99 does not sell your personal information. Information may only be disclosed in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
• Technology Service Providers: Technology partners who support platform operations may access limited data under strict confidentiality agreements.
• Legal Obligations: Information will be disclosed when required to comply with court orders, regulatory directives, or legal processes.
• Fraud Prevention: If there are allegations of money laundering or fraud, information may be shared with the relevant authorities.

Outside the circumstances listed above, zb99 does not transfer your information to any advertisers, data brokers, or other third parties. Every third-party partner we work with is bound by the same standard of privacy protection.

zb99 uses cookies and similar technologies to improve user experience and ensure platform functionality. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Indispensable for maintaining login sessions and ensuring security.
• Functionality Cookies: For remembering your preferences (language, settings).
• Analytics Cookies: Help improve our service by monitoring how the site is used.

You can block or delete cookies by changing your browser settings. Please note that disabling essential cookies may limit some platform functionality.

Every member of zb99 retains the following rights regarding their own personal information:

• Right of Access: You can request to know what information we hold about you.
• Right to Rectification: You can request correction of any inaccurate or incomplete information in your account.
• Right to Erasure: In certain circumstances you can request deletion of your information — however, some data may be required to be retained for legal or regulatory reasons.
• Right to Restrict Processing: In certain circumstances you can request that the processing of your information be restricted.
• Right to Portability: You can request to receive your information in a common format.
• Right to Object: You can object to the processing of your information on specific grounds.

To exercise these rights, email us at [email protected]. We will respond to your request within a reasonable time. Some additional information may be requested to verify your identity.

zb99 strictly does not provide services to anyone under the age of 21. We conduct an age verification process at registration and do not knowingly collect information from minors.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the information collected.

If you believe a minor is using our platform, please contact us at [email protected].

As zb99 is an international platform, your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that the transferred information remains under equivalent protection as described in this Privacy Policy.

All data processing partners are contractually obligated to follow internationally recognized data protection standards. For any questions about these transfers, contact us at [email protected].

zb99 periodically reviews this Privacy Policy and updates it as needed. Changes to this Policy may occur due to changes in services, technological improvements, or legal requirements.

For any significant changes, registered members will be informed via their registered email address or through a clear notice on the platform. Continuing to use the platform after changes means you accept the updated policy.

The latest version will always be available on this page. An archive of older versions can be requested from [email protected].

If you have any questions, concerns, or complaints about this Privacy Policy, zb99's support team is always ready to help.

• Email: [email protected]
• Live Chat: Available 24/7 — support in Bengali and English

When sending a privacy-related request, please write "Privacy Request" in the subject line and send it from your registered email address so we can assist you promptly.