zb99 Responsible Gaming — Keep the Fun in Control
Protecting yourself and your family is just as important as enjoying gaming. zb99 provides multiple tools and support options to ensure your experience always stays positive and in control.
Important notice: Gambling is a form of entertainment — not a source of income. If you feel gaming is getting out of control, contact our support team immediately.
Our Commitment
zb99 believes gaming is truly enjoyable only when played responsibly. We place the highest importance on every player's mental health and financial wellbeing. That is why we are committed to giving you full control over your gaming experience.
Our platform offers deposit limit setting, temporary time-outs, and full self-exclusion. For any concerns, our 24/7 live chat support team is always ready to help in Bengali.
Responsible Gaming Tools
zb99 gives you several effective tools to keep your gaming under control.
Deposit Limits
You can set a maximum daily, weekly, or monthly deposit limit. This reduces the risk of overspending and makes it easier to play within your budget. Decreasing a limit takes effect immediately.
Time-Out Feature
Use the time-out feature to stop yourself from playing for an extended period at a stretch. Your account can be temporarily closed for a set duration — from 24 hours up to several weeks.
Self-Exclusion
If you find it difficult to keep gaming under control, choose self-exclusion. Once you select this option, you will not be able to log in for the duration you have set.
Age Verification
zb99 strictly enforces the 21+ age rule. Age verification is mandatory when opening an account. There is no way for minors to create an account.
24/7 Support
Contact us via live chat or email for any gaming-related concerns. Our team is available around the clock to assist in both Bengali and English.
Gaming History Review
You can view your complete betting and deposit history from your account dashboard. Analyse your own patterns and make informed decisions.
How to Activate the Tools
Follow a few simple steps to secure your gaming experience.
Log in to zb99
Go to the zb99 Login page and sign in with your details to access your account.
Open Account Settings
Go to the 'Settings' or 'Security' menu on your dashboard. You will find the responsible gaming section there.
Choose Your Preferred Limit
Select deposit limit, time-out, or self-exclusion — whichever you need — and set the value.
Confirm
Save the changes. Decreasing a limit or activating self-exclusion takes effect immediately.
Need help? Contact us directly
If you run into any issues, message us on 24/7 live chat or email [email protected]. We will assist you in Bengali.
Signs of Problematic Gaming
If you notice any of the signs below, take a break right away and seek help. This reflects awareness, not weakness.
- Returning to gaming repeatedly to try to recover lost money
- Lying to family or friends about your gaming
- Spending more than your set gaming budget
- Trying to stop gaming but failing to do so
- Feeling restless or mentally unsettled when not gaming
- Neglecting daily responsibilities to spend time gaming
- Continuing to game by taking on debt or borrowing money
Core Principles of Responsible Gaming
Following these guidelines keeps gaming enjoyable at all times.
- See gaming as entertainment, not a way to earn money
- Only bet money you can afford to lose
- Set a budget and time limit in advance and stick to them
- Avoid gaming when drinking or under stress
- Take regular breaks and spend time on other hobbies
- Do not chase gaming losses
- Keep your account and password protected from children
Details of Protection Measures
Deposit Limits: The minimum deposit at zb99 is ৳100. You can set a personal limit lower than this if you wish. Increasing a limit takes some time to take effect, but decreasing a limit takes effect immediately.
Time-Out: Choose a time-out for a short-term break. During this period, access to your account will be temporarily suspended. Once the break ends, your account becomes active on its own.
Self-Exclusion: Choose self-exclusion for a long-term issue. No deposits or betting will be possible while exclusion is active. Once an exclusion period is set, it cannot be reversed before it expires.
Age Limit — 21+: zb99 is for players aged 21 and above only. A national ID card or passport is verified to confirm age when opening an account. Any account found to belong to a minor will be closed immediately and the deposited funds will be returned.
If you or someone you know is experiencing a gaming problem, do not hesitate to contact the zb99 support team. We will help without judgment and with full confidentiality.
Need Help? We Are Right Here
Our team is available around the clock in both Bengali and English to help with any gaming-related concerns.
If you want to self-exclude or close your account, let us know directly on live chat — we will take action immediately.
Common Questions About Responsible Gaming
Answers to questions about responsible gaming tools and policies.
Play Safe, Enjoy Responsibly
Our goal is for every gaming experience on zb99 to stay fun and in control.